This Privacy Policy explains how True Frame 43 handles personal data in connection with its website and photography services. It applies to inquiries, bookings, studio and on-location production, proofing, file delivery, and related communications.
Where permitted by law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests in appropriate cases. Some requests may be limited where we must retain information for legal, contractual, or operational reasons.
To protect privacy, we may ask for information needed to verify the requester and understand the scope of the request. We will respond within the period required by applicable law and may explain any lawful basis for refusing or limiting a request.
Retention periods depend on the type of record and the reason it was collected. Inquiry records may be kept for follow-up and service administration, project files for production and delivery, and certain transaction or accounting records for the period required by law or internal compliance needs. When data is no longer needed, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how personal data is handled, we will take reasonable steps to draw attention to the update through the website or other appropriate communication channels.
We may process contact details, booking and planning information, project instructions, reference materials, shot lists, product delivery details, payment-related records, communication history, and technical data such as device and usage information. Where a client provides products for photography, we may also process information needed to plan the session and complete the agreed deliverables.
We receive data from forms, email, phone calls, planning discussions, and files or notes shared during the inquiry and production process. We also collect limited technical information automatically when the website is used, and we may generate internal records from booking, proofing, editing, and delivery activities.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and retention period.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may reduce the reliability of form submission, session handling, or basic site performance features.
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, coordinate planning calls, arrange studio or on-location sessions, manage sample setup approval, produce and edit images, provide proof galleries and final files, process payments, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with trusted partners that support website hosting, communications, payment processing, file delivery, analytics, or similar operational services. These parties are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.
We may disclose personal data when required to comply with law, court orders, tax or accounting obligations, or other valid legal processes. We may also share information to establish, exercise, or defend legal claims where necessary.
